How it works

What your assistant does for a shopper, from the moment they opt in, seen from their side and from yours.

The shopper

Shoppers ask to hear from you, and get something for it

  1. Browses

    A shopper looks around your shop.

  2. Fills a basket

    They pick an overshirt in size M.

  3. Opts in

    They tap “Send my basket to WhatsApp” and get a link to their basket straight away, or tick the box at checkout.

  4. Leaves

    They close the tab without paying.

  5. Your assistant follows up

    About an hour later, a short message with a link back to the basket. Late at night, it waits until 09:00.

What happens next

  • Taps “Open my basket”

    1. The checkout opens with everything still in the basket.

    Order

  • Asks a question

    1. The assistant answers questions about size, delivery or payment from your shop’s own information. Not available yet
    2. If the shopper would rather talk to a person, your team takes over.

    Order

  • Taps “No more messages” or writes STOP

    1. We cancel anything that’s waiting. That’s the last they hear from you.

    Opted out

What the shopper sees

Every chat starts with the same short message. Here are three ways it can go from there.

  • Taps the button

    1. Hi Sam, you left the Wool overshirt in M in your basket at Your Shop. It’s still in stock.Replies come from an automated assistant (AI).Open my basketNo more messages

    Sam taps the button, checks out and pays.

  • Asks a question

    1. Can I pay by invoice, and when would it arrive?
    2. Assistant (AI) Not available yetYes, you can choose invoice at checkout. Delivery takes 1 to 2 working days.

    Sam goes back to the basket and pays.

  • Says stop

    1. STOP

    That’s the last message Sam gets from Your Shop.

Opt-in

Where the shopper opts in

You choose where to ask. Each one gives the shopper something for opting in.

  • Checkout pageStandard

    Send me a WhatsApp message about this basket

    At checkout

    A separate box next to the phone field. Shoppers tick it themselves.

  • Create accountStandard

    WhatsApp messages about my baskets and orders

    At account sign-up

    The same question when a shopper creates an account.

  • After an orderStandard

    Get messages about future baskets on WhatsApp

    On the thank-you page

    Shoppers can opt in for their next basket.

  • Product page or basket, before checkoutSwitch on per shop

    Send my basket to WhatsApp

    The basket button

    It opens WhatsApp with a message ready to send. When the shopper sends it, they’ve opted in, and on Shopify they get a link to their basket straight away. On a product page it reads “Remind me on WhatsApp if I leave my basket”.

  • Product page or basket, before checkoutSwitch on per shop

    Your WhatsApp number

    The number form

    The shopper types their number, then confirms on WhatsApp.

Timing

When reminders go out

  • About an hour after the basket was last changed.
  • We skip it if the shopper has already ordered, the item has sold out, or they’re in the test group (1 in 10 opted-in shoppers, who get everything else).
  • A STOP on any channel ends messages on every channel.
  • At most 2 messages per basket and 4 per shopper in 30 days.
  • A reminder goes out once, even if the connection to WhatsApp drops.
Quiet hours run from 21:00 to 09:00 shop time. A basket left at 20:30 gets its reminder at 09:00 the next morning.

Assistant

How the assistant answers

When a shopper writes back, the assistant answers from your size guide and shop data: size, stock and delivery. It switches on for each shop once it passes its safety tests. Until then, your team answers from the dashboard. Not available yet

  • It also covers payment options and your returns policy.
  • Its first reply tells the shopper they’re talking to an AI, and it never pretends to be a person.
  • It won’t ask for card numbers, bank details or passwords.
  • When it isn’t sure, it says so and hands over to a person on your team.
  • If the shopper stops replying, it doesn’t write again.

Your side

From install to the first message

  1. Step 1

    Install the app

    It works on Shopify and Shopware 6. You won’t need to touch any theme code.

  2. Step 2

    Connect WhatsApp

    Messages come from your own WhatsApp Business number, in your shop’s name.

  3. Step 3

    Consent wording and tone

    You write the opt-in text and choose a formal or informal tone.

  4. Step 4

    Live

    Leave a test basket and watch the first message arrive.

  5. Every day

    Dashboard

    Read every chat, step in when you like, and see the orders that came back through an Uncart link.

  6. Every month

    One invoice

    15% of those orders, once each order is 30 days old and refunds have come off.

Your dashboard

Log in from this website or open it from your Shopify admin. Read every chat, step in at any time, pause all messages, and see each order that came back through an Uncart link.

See pricing, the full rules and a calculator

Orders through Uncart links this month example

54

Order value
5,940
Refunded within 30 days
0
Uncart’s fee at 15%
891
This example uses the pricing calculator’s starting numbers, not results. Real figures will come from our pilot shops.

Want to see it on your shop?

Install it from your shop’s admin and you’re set up in a few minutes. If you’d rather go through it with us, book a call.

Install Uncart Book a call