Questions shops ask
Ask us anything else on the call.
Isn’t this just a chatbot?
No. It starts with something the shopper asked for, like their basket link, and it lives in their messaging app rather than on your website. If they write back, the assistant can answer from your shop’s information, and your team can take over at any time. The assistant switches on for each shop once it passes its safety tests. Not available yet
How is this different from a chat on my website?
A website chat ends when the shopper closes the tab. Uncart’s assistant lives in their messaging app, so they can pick the conversation up later, and one tap takes them back to their basket.
We already send emails. Why this?
Keep them. Uncart runs next to the emails you send today. But more and more of your customers read their messages first and their inbox later, and that’s where conversations with shops are moving. Uncart puts your shop there.
Which number do the messages come from?
Your shop’s own WhatsApp Business number, in your shop’s name.
Why would a shopper want this?
They chose the items and asked to hear from you. They get their basket link, and the reminder takes them straight back to it.
Will it annoy my customers?
We send one reminder. You can turn on a second one if you want. The “No more messages” button is always there. Your dashboard shows how many people tapped it.
Does every shopper who opts in get a reminder?
Not quite. To check that Uncart is working, 1 in 10 shoppers who opt in are in a test group and don’t get the later reminder. They still get anything they asked for, like their basket link, and their replies are still answered.
What do I pay?
15% of orders placed within 3 days of a shopper tapping a link from Uncart, excluding tax and shipping and after refunds within 30 days. No monthly fee, no setup fee and no messaging bills.
What if an order shouldn’t count?
Your dashboard shows every order you’re billed for, with the link it came through. Query it there and we’ll take it off.
Is it legal where I sell?
We built Uncart around strict consent rules, like the EU’s GDPR: shoppers hear from you only after a separate, recorded opt-in, and they can withdraw it with a tap. Rules differ from country to country, so check yours. Before launch, a legal opinion reviews the consent wording, the DPA and the transfer to Meta.
What if the assistant does not know the answer?
It tells the shopper it isn’t sure, and someone from your team picks up the chat.
Can I stop it?
Yes, any time. There’s no minimum term. You can also pause all messages from your dashboard.
Which languages and countries?
Messages go out in your shop’s language. Uncart works for Shopify and Shopware 6 shops wherever their customers use WhatsApp.
Why is the live demo not on this website?
The demo runs on the real product, so we show it to partners after sign-in, and to you on the install call.
Want to see it on your shop?
Install it from your shop’s admin and you’re set up in a few minutes. If you’d rather go through it with us, book a call.