Privacy and legal
Data Deletion Instructions
- On WhatsApp: send "delete my data" to the shop's WhatsApp number. You get one confirmation, then we erase your data and never message you again.
- By email: write to hi@uncart.ai with the shop's name and the phone number you used. We will check it is your number, usually by asking you to confirm on WhatsApp, then erase your data.
- Through the shop: ask the shop. It can delete you from its Uncart dashboard, and requests made through Shopify reach us automatically.
What we delete: your messages, conversations, baskets, consent records, holdout group and contact details. Order numbers linked to you are cleared.
What we keep, and why: a fingerprint of your number and the record that you opted out, so we never message you again (24 months), and proof of your consent and of this deletion, without your number (3 years, to show we followed the law).
How long it takes: usually within minutes, and always within 30 days. Copies in backups are gone within 7 days after that.
Other rights: you can also ask for a copy of your data, for corrections, or to object. You can complain to a data protection authority, such as the ICO in the UK or the authority in your EU country.
Questions: hi@uncart.ai